Thank you for choosing Prime Biochemicals®! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Shipping Destinations
Prime Biochemicals® ships worldwide. We have company branches in Australia, UK, USA, and Switzerland, allowing us to provide fast and efficient shipping to most locations.
2. Discreet Packaging
We understand the importance of privacy. All orders are shipped in 100% discreet packaging to ensure your confidentiality. There will be no indication of the contents on the outside of the package.
3. Shipping Methods and Delivery Times
We offer several shipping methods to meet your needs. Delivery times vary depending on the destination and the shipping method selected.
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors such as customs clearance, holidays, and weather conditions.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. Shipping costs will be displayed at checkout before you complete your order.
5. Order Processing Time
Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.
6. Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Please allow 24-48 hours for the tracking information to be updated.
7. Customs, Duties, and Taxes
Prime Biochemicals® is not responsible for any customs duties, taxes, or other fees that may be imposed by the destination country. These fees are the responsibility of the customer.
Please check with your local customs office to determine what these fees may be before placing your order.
8. Undeliverable Packages
If a package is undeliverable due to an incorrect address, refusal to pay customs duties, or other reasons, the customer will be responsible for any return shipping costs and any additional fees incurred.
9. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately through our Contact Us page. We will work with the shipping carrier to resolve the issue.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us through our Contact Us page.
