Thank you for shopping at Prime Biochemicals®. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our Contact Us page.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Discreet Shipping
All returns must be shipped discreetly to protect your privacy. Please contact us for specific instructions on how to package and ship your return.
6. Exceptions
Certain types of items are exempt from being returned. These include:
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately through our Contact Us page. We will arrange for a replacement or refund, depending on the circumstances.
8. Contact Us
If you have any questions on how to return your item, contact us through our Contact Us page.
